TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Besterfield, Glen H.
AU  - SACRE Mary Besterfield
AU  - MICHNA , Carol besterfield.
TI  - Total quality management
SN  - 8129702606
U1  - 658.4013 
PY  - 2003///
CY  - Singapore
PB  - Pearson Education Asia
KW  - Electrical & Electronics Engineering
KW  - Management
ER  -