000 00379nam a2200145Ia 4500
020 _a8178085682
082 _a658.812
_bDYC
100 _aDYCHE, Jill
245 _aCRM handbook: a business guide to customer relationship management
260 _aSingapore
_bPearson Education Asia
_c2002
300 _axxiv /307
650 _aApplied Sc.
650 _aManagement
044 _aIndia
999 _c3840
_d3840